Return Policy

1. Introduction

At Zipmyzexax, we're committed to providing high-quality, eco-friendly car care products that exceed your expectations. We understand that sometimes a product might not be exactly what you need, which is why we've created a straightforward return policy designed with both you and the environment in mind.

This policy is designed to ensure you have a positive experience with our products while reflecting our commitment to sustainability and reducing waste. Please read through the following guidelines carefully to understand our return process.

2. Return Eligibility

Timeframe

We accept returns within 30 days of the original purchase date. This gives you ample time to try our products and determine if they meet your needs.

Condition Requirements

To be eligible for a return, your item must be:

• In its original packaging
• Unused or minimally used (less than 10% of the product consumed)
• In the same condition that you received it
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Products with broken seals, unless they arrived damaged
• Products that have been extensively used (more than 10% consumed)
• Gift cards
• Downloadable products and digital content
• Custom-formulated products specifically made for your requirements

3. Return Process

Our return process is designed to be simple and environmentally responsible:

Return Shipping

For returns due to customer preference (not a result of our error or a defective product), the customer is responsible for the return shipping costs. If the return is due to our error or a defective product, we will cover the return shipping costs and provide a prepaid return label.

Eco-friendly Returns

As part of our commitment to sustainability, we encourage customers to:

• Consolidate returns to reduce carbon emissions from multiple shipments
• Use minimal packaging or reuse the original packaging
• Consider carbon-neutral shipping options where available

4. Refunds

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the status of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

Full Refunds

You will receive a full refund of the product price and any applicable taxes if:

• The product is defective or damaged upon arrival
• We sent you the wrong product
• The product is returned unused in its original condition within 30 days

Partial Refunds

We may issue partial refunds in the following circumstances:

• The product shows signs of use but is still in good condition
• The product is returned without its complete original packaging
• The return occurs between 30-45 days from the purchase date (at our discretion)

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error or a defective product. If you received free shipping on your original order, the actual shipping cost may be deducted from your refund.

5. Damaged Items

If you receive a damaged item, please contact us immediately at info@zipmyzexax.world within 48 hours of receiving your order.

Please include the following information:

• Your order number
• Photos of the damaged item and packaging
• A description of the damage

We take quality control seriously and will work quickly to resolve the issue by either replacing the item or issuing a full refund, including any shipping costs.

Lost Packages

If your package shows as delivered but you haven't received it, please:

1. Check with neighbors or your building management
2. Contact the carrier for more delivery information
3. If still missing after 48 hours, contact our support team

We'll work with the shipping carrier to locate your package or process a replacement/refund as needed.

6. Our Eco Commitment

As an environmentally conscious company, we strive to minimize waste in our return process:

Product Handling

Returned products that meet quality standards but cannot be resold are:

• Donated to local community organizations when appropriate
• Used for product testing and development
• Recycled through specialized partners to minimize environmental impact

We never dispose of usable product in landfills, reflecting our commitment to sustainable practices throughout our business operations.

Packaging Reuse

We reuse or recycle all packaging materials from returns when possible, further reducing our environmental footprint. Our commitment extends beyond just offering eco-friendly products to encompass all aspects of our operations.

7. Exchanges

If you'd like to exchange an item for a different product rather than receive a refund, please indicate this when initiating your return. We're happy to facilitate direct exchanges when possible.

For exchanges, please follow these steps:

1. Contact customer support specifying which item you wish to return and which product you'd like instead
2. Return your original purchase following our standard return process
3. Once we receive the returned item, we'll process the exchange and ship the new product to you

If there is a price difference between the returned item and the exchange item:

• If the new item costs more, we'll contact you regarding the additional payment required
• If the new item costs less, we'll refund the difference to your original payment method

8. Contact Us

If you have any questions about our return policy, please contact our customer support team:

• Email: info@zipmyzexax.world
• Phone: +61 7 3105 9263
• Address: 88 Adelaide St, Brisbane QLD 4000, Australia

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM AEST, and Saturday, 10:00 AM to 2:00 PM AEST.

We're committed to making your experience with Zipmyzexax as positive as possible and will work with you to find the best solution for your needs.